Store Terms

1. Scope

These Store Terms apply to everything bought from the Zelvaria store, including Gold ZCoin packs, cosmetic skins and bundles, Selective crate keys and Supporter ranks. They are part of the Terms of Service.

Seller of record: to be confirmed when online checkout is chosen.

2. How to buy today

Online checkout, including GCash and Maya, is planned but not live yet. Until it is, follow the instructions on the store pages. These terms will be updated before online checkout launches.

3. Cosmetic only, no stats

Everything sold in the Zelvaria store is cosmetic. Skins, bundles and crate contents change how things look and give no stats, damage, protection or other gameplay advantage.

4. Digital goods are licensed, not owned

When you buy, you receive a personal, non-transferable licence to use the item on the Zelvaria server with the account it was delivered to. Items have no real-world value, and you can’t resell or transfer them outside the game.

5. ZCoins

ZCoins are an in-game currency (Bronze, Silver and Gold). Gold ZCoins can be bought in the store or earned in-game through progression and trade.

• ZCoins have no real-world value.
• They can’t be cashed out, exchanged for money, or refunded for cash.
• They can’t be transferred between accounts or sold or traded for real money.
• Bronze can be converted up to Silver and Silver up to Gold. Reverse conversion is not allowed.

6. Crates and keys

• Random crates are earned in-game only. Random crate keys are not sold for real money.
• The odds for every crate are published before it can be opened.
• Selective keys are a direct purchase: you choose the exact skin you receive from the listed options, with no chance involved.

If the way crates are sold ever changes, these terms will be updated before the change applies.

7. Supporter ranks

Supporter (Solstice) ranks give a title and the perks listed on the rank page at the time of purchase. Perks may be adjusted for balance. Whether a rank is permanent or time-limited is shown before you buy.

8. Delivery

Items are delivered in-game to the in-game name you provide. Bedrock names include the . prefix. Please check it carefully, because items delivered to the name you gave count as delivered.

Some items may need you to be online to receive them. Target delivery time: to be announced. If something hasn’t arrived, contact Council Support with your receipt.

9. Refunds

Refund policy: to be decided by the owner.

Whatever the final policy, ZCoins are never refunded for cash, and nothing in these terms limits rights you have under Philippine consumer protection law. If an item can’t be delivered because of a fault on our side, we will make it right.

10. Chargebacks and disputes

Please contact Council Support before disputing a payment, as most problems can be solved quickly. If a chargeback or payment dispute is filed, the items from that purchase may be suspended or removed, and the account may be restricted until the matter is resolved.

11. Purchases by minors

If you are under 18, you need a parent’s or guardian’s permission before buying anything. A parent or guardian who finds a purchase they didn’t allow can contact Council Support.

12. Prices and changes

Prices are shown in Philippine pesos (₱). We may change prices, packs and promotions at any time. Changes don’t affect purchases already completed. Promotions are limited to the period stated.

13. Bans and service changes

Purchased items stay subject to the Terms of Service and the server rules. Accounts banned for breaking the rules aren’t entitled to compensation for purchased items, subject to the refund policy once it is final. If an item is reworked or retired, we will try to offer a fair alternative.

14. Contact

Questions about a purchase: Contact Council Support.