Support

Contact Council Support

The High Council keeps the balance of the realm. Pick your topic, gather what’s listed, and send it through the support channel. A complete request gets answered faster.

Support channel

Support form and Discord link pending: announced at launch.

Choose a topic

Payments and delivery

A purchase that hasn’t arrived, arrived wrong, or a payment question.

Include

Your in-game name and edition (Bedrock names include the .)
What you bought and the date and time of payment
Payment method (for example GCash or Maya), amount and reference number
A screenshot of the receipt

Never send your password, MPIN or one-time code. See the Store Terms.

Settlement and bloodline applications

Founding a Settlement or registering a Family Bloodline.

Include

Your in-game name
The settlement name, or the family surname you want to register
Proof of payment for the registration
For a settlement: who your founding members are

Today these are handled through a Settlement Ticket on Discord. Applications without proof of payment are not reviewed. Website applications are planned for a later phase.

Realmcaster

Questions about the streamer program, or registering interest while the form is pending.

Include

Links to your channels and your follower count
Your platform and usual streaming days
Your in-game name

Read the Realmcaster requirements first.

Report a scam

A trade that went wrong, or someone misleading players.

Include

Your in-game name and the other player’s
What was agreed: items, quantities and price
When and where it happened (time, place or coordinates)
Screenshots or video of the trade and any chat

The Council can investigate when there is evidence of a rule violation. Reports without evidence are hard to act on.

Ban appeal

You believe a ban or penalty was a mistake, or you want a second chance.

Include

Your in-game name and edition
When the ban happened and the reason you were given
Your honest account of what happened
Anything you’d do differently

Appeals are reviewed by the Council. Being honest helps your case.

Account linking

Problems linking your Minecraft account to the website.

Include

Your in-game name and edition
Your Discord username
The step that failed and the exact error message

Link from your account page: you get a code to type in-game as /link CODE. Tell us the code and the exact message the server showed.

Something else

Bugs, suggestions, questions about the realm.

Include

Your in-game name and edition
What happened and what you expected
Screenshots if they help

Moonstone Market

Trade safely

Trades between players are player-managed, so take care with every deal.

Before and during a trade

Protect yourself

Confirm the item and quantity before trading
Agree on the price clearly beforehand
Verify that payment has been received
Avoid suspicious or rushed deals
Report suspected scams to the Council

Know the rules

What the Council does

Scamming, fraudulent transactions or intentionally misleading other players can lead to an investigation and penalties. The Council can help when there is evidence, but each player is responsible for taking care in their own trades.

Trading items, accounts or ZCoins for real money is not allowed. See the Terms of Service.

Staff will never ask for your password, MPIN or a one-time code. If someone does, don’t share it, and report them.

FAQ

Questions

How long until I hear back?

The Council is a small team. Response times will be posted here once the support channel opens. Please send one request per issue rather than several messages.

Do I need a website account to get help?

No. Anyone who plays Zelvaria can contact Council Support.

My purchase hasn’t arrived. What now?

Check that you were online with the exact in-game name you gave (including the . on Bedrock). If it still hasn’t arrived, contact support under “Payments and delivery” with your receipt.

Can I get a refund?

The refund policy is still being finalised by the owner. See the Store Terms. Please contact support before opening a dispute with your payment provider.

Will staff ever ask for my password?

Never. The Council will never ask for your Minecraft, Microsoft or Discord password, your GCash or Maya MPIN, or any one-time code. Anyone who does is not staff.